The ISTRA Unified Communication Platform application covers all the needs of enterprise users, from the very basic telephony to the very advanced, including collaboration and CRM integration.
To meet the growing number of screens (smartphones, tablets, PC, etc.) and terminal types (iPhone, Android) in businesses, MyISTRA application allows users to quickly and simply access their features such as rules management (groups, forwarding and services), directory, unified messaging and presence.
MyISTRA Collab is an extension of MyISTRA application allowing each user to benefit from video conferencing and screen sharing in conjunction with unified communication devices (headset, cameras) such as the ones offered by Logitech.
Salesforce connector extension of MyISTRA allows the integration of telephony into the portal of Salesforce CRM. The user can now make a call in one click and have client’s information popping up on incoming calls to increase productivity.
MyTelephony is a simplified management portal enabling, on one hand, enterprises to be independent and on the other, for operators to be more efficient in managing their customers’ base. It allows, in particular, the management of users (extensions and assigned terminals), PSTN numbers, groups, sites, calling rules, welcome messages and music on hold, conference-bridge, and auto attendant
MyReports enables enterprises to measure the performance of their teams in terms of efficiency of processing incoming calls and telephony consumption. The interface provides statistical reports based on call tickets generated by the ISTRA™ platform.
MyRecordings is an easy to use web based interface granting users the display of the recorded calls. The recordings can be played back in a browser, or downloaded in common formats (MP4, OGG, AU) for subsequent usage.
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