About UCX XCaaS

UCX is transforming the future of business communications as a leading Software-as-a-Service provider of UCX XCaaS, an integrated contact center, voice communications, video, chat and API solution built on one global cloud communications platform. UCX is powering all employees globally to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

Case studies:

Features to enhance office communications:

Guaranteed call quality and reliability.

About UCX XCaaS - consistent experience over inconsistent networks. UCX’s patented technology ensures calls are routed across the shortest, high quality path over the public internet to deliver a consistent experience over inconsistent networks.

Instant visibility into customer sentiment.

Out-of-the-box speech analytics provides instant visibility to customer sentiment based on 100% of your customer calls.

Risk-free, low-cost phone purchase program.

Want to use the latest desktop and conference phones? Our Flex program comes with an industry leading seven-year warranty and very low subscription rates.

Out-of-the-box integrations.

Integrate UCX into your CRM, service, support and productivity applications to create one user experience.

Boost communications with Communication APIs.

SMS, Voice, Video and Chat Apps APIs provide convenient ways for parents and program participants to engage.

Tools to meet your modern business demands.

Mobile app.

Always be there for your customers from any location or device. Continue using personal devices while maintaining a consistent company identity.

Deployment specialists.

Our proven methodology for a painless deployment is based on tens of thousands of implementations. You can have peace of mind while we ensure a smooth deployment supported by 24×7 follow-the-sun support.